Refund policy

30-Day Satisfaction Guarantee

We want you and your pet to love Pawly. If you're not happy with your purchase for any reason, you can request a return within 30 days of the date your order was delivered, and we'll refund 100% of the product price. You don't need to give us a reason, and the product does not need to be unused.

How to start a return
Email us at ooomascotooo@gmail.com with your order number. We'll reply within 2 business days with the return address and instructions. Items sent back without first contacting us cannot be processed.

Return shipping
For satisfaction returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service. Please send the item back clean, with all included parts.
If your item arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery with a photo. We will cover the cost of a replacement or a full refund, and you will not pay for return shipping.

Refunds
Once we receive your return, we'll confirm it by email and issue your refund to your original payment method within 5 business days. Your bank may take a few additional days to show the refund. Since standard shipping is free, there are no shipping charges to refund.

Cancellations
You can cancel your order for a full refund at any time before it ships by emailing us at ooomascotooo@gmail.com.

European Union and United Kingdom customers
If you are a consumer in the EU or UK, you also have a legal right to cancel your purchase within 14 days of receiving it. Our 30-day guarantee does not limit this right.

Your legal rights
This policy does not limit any rights you may have under applicable consumer protection laws.

Contact
Questions? Email us at ooomascotooo@gmail.com. We're happy to help.